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Zahra Foundation and My Care Solution Matched Giving
Donate before June 30 and My Care Solution will match your donation!
This fundraising appeal is closed now. Thanks for your support!
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and either underlying banking partner with Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257 or Payrix Australia Pty Ltd ABN 63 135 196 397, AFSL No. 418105) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
In donating to us you are agreeing that: we have ultimate unconditional discretion to redirect the donation. We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice. Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
Our Privacy Policy
PRIVACY & CONFIDENTIALITY POLICY
Policy Statement
Zahra Foundation is committed to protecting the privacy and confidentiality of all Personal Information it collects and holds on behalf of the organisation. This policy outlines our ongoing obligations in respect of how we manage Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These govern the way in which we collect, use, disclose, store, secure and dispose of Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au .
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include, names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, and from third parties. We collect your Personal Information for the primary purpose of providing our services to you and providing information to our clients. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. If there is a specific person you would prefer your information not be shared with, please advise a staff member.
Disclosure of Personal Information
Your Personal Information may be disclosed in circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Personal Information is or will be stored in line with the State Records Act 1992 (SA).
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Zahra Foundation will not charge any fee for your access request. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.
Privacy & Confidentiality Obligations
Employees and volunteers who collect, use, or disclose Personal Information on behalf of the Zahra Foundation have a responsibility to act in accordance with the Australian Privacy Principles and to take appropriate measures to avoid a breach of confidence.
An employee or volunteer of the Zahra Foundation must not disclose, copy, or record Personal Information other than in the course of official business, or cause unauthorised access to or modification of Personal Information held by the Zahra Foundation.
At any time during and after employment with the Zahra Foundation, employees and volunteers must not use, divulge, copy, or communicate any confidential information to any person without consent, regardless of whether the other person is an employee of the Zahra Foundation or not, except as required in the ordinary performance of their duties.
Unauthorised access to Personal Information must be reported to the General Manager. Failure to comply with this Policy may result in disciplinary action.
Legislation
Privacy Act 1988 (Cth)
State Records Act 1992 (SA)
Information Sharing Guidelines
Refund Policy
This is where you can show your refund policy.
